Shipping and Refund Policies
Below are the shipping methods available from Butters-N-Bars
Shipping Rates within the US, GU, Puerto Rico,VI, AK and
APO/AE addresses can be calculated by clicking the 'apply'
button on the checkout page.
Orders will ship via USPS or UPS
If you require Express (overnight) shipping please contact me before ordering for a shipping quote.
*All Shipping Rates are subject to change without prior notice.
Please Note Processing Times
may Vary Under Uncontrollable Circumstances such as inclement weather and orders that qualify for free shipping are subject to "ground" shipping rules
WE ARE TEMPORARILY EXPERIENCING SOME TRANSITIONAL ISSUES WITHIN OUR SHIPPING DEPARTMENT. YOUR PATIENCE IS IMMENSELY APPRECIATED AS WE WORK THROUGH THIS- PLEASE NOTE SOME PROCESSING DELAYS MAY OCCUR
Unfortunately we are only processing international shipment to CANADA and we apologize for the inconvenience this may have caused
Here at Butters-N-Bars we strive to maintain levels of excellence by handmaking,
packaging, and processing each and every single product manufactured by us.
All orders are made as soon as the order is processed and for that reason we ask our customers to allow 1-4 business days for order fulfillment depending on
volume of incoming orders
In the event that there is a delay due to volume of orders, customs and receiving, or otherwise orders ship in the order received
You get the freshest hand made skin and hair care products available because each butter is made to demand. No extended shelf lives means the highest quality
products delivered to your door immediately after production!!
Butters-N-Bars gives 'Only the Best', we guarantee it.
Please email us at "firstname.lastname@example.org" to request other carriers or express
delivery(please note additional charges will apply).
APO FPO orders are welcome
Butters-N-Bars is not responsible for returned parcels or parcels not received because of address mistakes on the part of the customer, nor are we responsible
for courier mistakes or loss or damages because of negligence on the part of the
courier. These matters must be taken up with the courier directly and each
customer receives valid USPS or Fedex tracking information.
Any parcel returned by the courier due to failure to pick up or address mistakes on the part of the customer will entail an automatic refund of the purchase price less
shipping charges and are subject to a 15% restocking fee.
Any shipping error made on the part of Butters-N-Bars will entail a reshipment at no cost to the recipient.
Butters-N-Bars is not liable per these policies for loss incurred in package transit
we will reship if the customer agrees to pay shipping charge for the new
shipment nor is Butters-N-Bars to be held liable for any lost, damaged, or
'undelivered' parcel that is indicated as "delivered' by confirmed trackable
information(i.e. customer tracking number).
*Special note- if a parcel is damaged due to poor packaging, or if an item is
missing from your order, or if you are sent the incorrect item.
Butters-N-Bars will always reship once reasonable proof of damage is provided
by the customer.
Any damages with an order or missing/incorrect items must be reported within 2 days of order receipt.
Refunds are issued in the event that a product is unavailable, arrives damaged, etc
If for some reason you are not satisfied with your purchase a refund may be requested within 7 days of receipt(based on tracking information) of the order.
You must return the unused, unopened item (s) to Butters-N-Bars following the return instructions on the website
As always feel free to contact us with any questions regarding our policies.